VoiceTotal Privacy Policy

Last Updated: June 11, 2025

IMPORTANT DISCLAIMER:

This privacy policy describes our general practices and intentions regarding data handling. It does not create warranties, guarantees, or legal rights beyond those required by applicable law. Privacy laws are complex and vary by jurisdiction. For legal advice regarding privacy compliance, consult qualified legal counsel.

At Seoplana LLC (operating VoiceTotal), we are committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use our voice analytics and call tracking services.

📋 Quick Overview

• Your Rights: You control your data and can access, modify, or delete it at any time.
• What We Do: VoiceTotal provides voice analytics, call tracking, and telecommunications intelligence services.
• What We Collect: Contact information, call data, usage analytics, and technical information necessary to provide our services.
• How We Use It: To provide voice services, improve our platform, and comply with legal requirements.

1. Information We Collect

Information You Provide to Us
When you register for or use our services, we may collect:

• Contact Information: Name, email address, phone number, business address
• Account Information: Username, password, billing details, company information
• Payment Information: Credit card details (processed securely through PCI-compliant processors – we do not store payment card information)
• Communications: Support requests, feedback, and other communications with us

Information We Collect Automatically

• Usage Data: How you interact with our platform, features used, session duration
• Device Information: IP address, browser type, operating system, device identifiers
• Call Data: When call tracking services are used, we collect call metadata such as:
  • Calling party number (if not blocked)
  • Called number
  • Call duration and time
  • Call source attribution
  • Call quality metrics

Call Recording Data (Future Feature)

When call recording becomes available:

• Voice Recordings: Audio recordings of calls when enabled and consented to
• Transcriptions: Text versions of recorded calls for analysis
• Call Analytics: Insights derived from voice and conversation analysis

Important: Call recording will only be activated when you explicitly enable it and comply with applicable consent laws.

2. How We Use Your Information

To Provide Our Services

• Process and route calls through our platform
• Generate analytics and insights on call performance
• Provide customer support and technical assistance
• Process billing and payments
• Send service-related communications

To Improve Our Platform

• Analyze usage patterns to enhance features
• Develop new capabilities and integrations
• Monitor and improve call quality and platform performance
• Conduct research and development (using aggregated, anonymized data)

For Business Operations

• Comply with legal obligations and law enforcement requests
• Protect against fraud and unauthorized access
• Enforce our Terms of Service
• Communicate about product updates and important notices

Marketing (With Your Consent)

• Send newsletters and product updates (you can opt out anytime)
• Provide information about new features and services
• Create targeted advertising based on your usage patterns

3. How We Share Your Information

We Do NOT Sell Your Data

We never sell, trade, or rent your personal information to third parties.

We May Share Information With:

Service Providers:

Trusted partners who help us operate our platform:

• Cloud hosting providers (with appropriate data protection agreements)
• Payment processors (PCI-compliant)
• Analytics services (with data anonymization)
• Customer support tools

Legal Requirements:

When required to:

• Comply with court orders, subpoenas, or legal processes
• Respond to law enforcement requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities

Business Transfers:

In the event of a merger, acquisition, or sale of assets (with appropriate notice to you)

With Your Consent:

When you explicitly authorize us to share specific information

4. Data Security & Protection

Security Measures

We strive to implement reasonable security practices designed to protect your information, which may include:

• Encryption: Data transmission and storage using encryption technologies
• Access Controls: Employee access restrictions based on role requirements
• Security Assessments: Periodic security reviews and testing
• Compliance Efforts: We work toward maintaining relevant security certifications
• Network Protections: Multiple layers of security controls

Disclaimer:

No security system is impenetrable. We cannot guarantee absolute security and disclaim all warranties regarding data security to the maximum extent permitted by law.

Call Recording Security (When Available)

• All recordings encrypted at rest and in transit
• Access restricted to authorized personnel only
• Automatic deletion after retention period expires
• Secure backup and disaster recovery procedures

Payment Security

• We use PCI-compliant payment processors
• No credit card details are stored on our servers
• Tokenized payment system for enhanced security

5. Your Privacy Rights

Access & Control

You have the right to:

• Access: View all personal data we hold about you
• Correct: Update or modify inaccurate information
• Delete: Request deletion of your personal data
• Export: Download your data in a portable format
• Opt-Out: Unsubscribe from marketing communications

Call Recording Rights (When Available)

• Enable/Disable: Full control over call recording activation
• Access Recordings: Listen to and download your call recordings
• Delete Recordings: Remove specific recordings before the retention period
• Consent Management: Manage consent preferences for different call types

How to Exercise Your Rights

• Account Dashboard: Most settings can be managed directly in your account
• Email Request: Contact us at [email protected]
• Response Time: We respond to requests within 30 days

Contact Information

Privacy Questions or Requests

• Email: [email protected]
• Company: Seoplana LLC
• Address: 1309 Coffeen Ave STE 1200, Sheridan, WY 82801, USA

Data Protection Officer

For EU-related inquiries: [email protected]

Response Time

We endeavor to respond to privacy requests within the timeframes required by applicable law, which may vary by jurisdiction and request type. Response times may be extended due to request complexity, verification requirements, or other legitimate factors.

By using VoiceTotal, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and sharing of information as described.

This Privacy Policy is effective as of the date above and supersedes all previous versions.